Privacy Policy

About this Policy

Thank you for choosing ECOTRA LLC! We are committed to respecting your privacy and protecting your personal information. This Privacy Policy clearly states how we collect, use, disclose, and protect your personal data whenever you visit our website, engage with our services, or interact with us in any way.

Hence, it is important that you read this Privacy Policy and any other policy, notice, or terms and conditions that we may provide while collecting your personal data. Please note that this Privacy Policy does not override other policies.

In this policy, Ecotra LLC (hereinafter referred to as “our”, “we”, “us” in this policy) shall work toward giving users (hereinafter referred to as “you”, “your”, “their”, “they” in this policy) a sense of security and a general trustworthy experience in all your interactions on the Ecotra website.

The Information We Collect

We may collect personal information from you in various ways:

During every visit to our site: We collect your IP address, browser type, operating system and platform, pages visited, services/products viewed, time zone setting and location, browser plug-in types and versions, other technology on the devices you use to access this website, as well as the time/duration of your interaction on our site. We also collect cookies and web beacons to enhance user experience and analyze website performance.

While making bookings: We collect your name (first name, last name, username or/and similar identifier), email address, phone number, payment information, date of birth, gender, billing address, bank account and payment card details, travel preferences, and other relevant information relating to your booking and trip. This could also include details about payments to and from you and other details of products and services you have purchased from us.

While making inquiries and/or complaints: We collect your name, email address, phone number, travel preferences, and other information necessary for your inquiry. We may also collect also include details about payments to and from you and other details of products and services you have purchased from us. We process messages and communications related to bookings, enquiries, or contracts between you, us, and third parties.

While subscribing to our newsletter or marketing communications: We collect your name, phone number, and email address, as well as your marketing and communication preferences.

While making payments on the website: We collect your credit and debit card information for purposes of payments, as authorized by you.

For students: We require additional information about their universities and documents that prove their enrolment in an academic program, such as admission letters and other relevant documents that sufficiently prove their enrolment in an academic program.

Profile Data: profile data such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Call Recordings: In the event of calls made to our service centers or reservation centers, we may take recordings of such calls.

Business-Related Information: For customers who are associated with a company, organization, or business, we may in addition to your personal details collect data such as business name & address, contact information, payment details, and financial information of the business, your position in the business/ organization, telephone numbers, fax number, and work email.

User-Generated Content: We may collect and process content that relate to your experiences with us, such as; feedback, reviews, images, and blogs Content submitted to our platforms for use as marketing materials on our website, emails, or shared with our third-party partners. This will help promote engagement while promoting authentic reviews.

Purchased Third-Party Lists: We may also collect your personal data from third-party providers, such as purchased marketing lists, where you have given your consent to allow your information to be shared for marketing purposes.

Social Media Platforms: We may collect personal data through your interactions on the various social media platforms (such as Facebook, Instagram, X, TikTok, etc), including your interactions with our advertisements and campaigns.

Use of Personal Information

Why we collect your personal information

  • To provide, maintain, and improve our services and website.
  • To process your authorized transactions and send you confirmations.
  • To communicate with you regarding bookings, inquiries, and customer service.
  • To personalize your experience and improve customer satisfaction.
  • To send periodic emails, newsletters, promotional materials, and other updates.
  • To comply with legal obligations and protect our rights.
  • To manage our business relationship with you effectively

Purpose of collecting and processing your information:

We process your personal data under the legal basis that you have clearly given us your consent to receive and process your personal data for a specific purpose.

Processing your data is a key step we take ahead of our contract or business relationship with you. It is a necessary legal obligation which must be met for the purpose of our rights and interest, your rights and interest, and those of other necessary third parties.

In any case, Ecotra shall retain your personal data for as long as necessary to fulfill the purposes they were collected for, including for satisfying any legal, accounting, or reporting requirements. The retention periods for different categories of your personal data may be made available when requested for.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with our affiliates, landing partners or third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
  • Legal Obligations: We may disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of others. This includes data required by credit, fraud, and identity verification Agencies to ensure identity verification, fraud prevention, and secure transactions.

Marketing Communication

Marketing communication is an important aspect of our website and services. You may receive such marketing communications from us if you have requested information or purchased goods/services from us. By signing up to receive marketing communications, you may also receive materials from our third-party partners that offer related services and products.

On the other hand, we may also receive your contact information from our third-party partner sites, where you have provided consent to share your data with us for marketing purposes. Such marketing communication allows us to share information about our offers, promotion, and other related services with you.

You may also opt out of such marketing communications whenever you wish by clicking the provided link or following the necessary steps to unsubscribe.

Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic, personalize content, and remember user preferences. You can choose to accept or decline cookies through your browser settings.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the functionality of our website.
  • Analytics Cookies: These help us to understand how visitors interact with our site.

Third-Party Websites

Our website may contain links to third-party sites. However, this Privacy Policy does not apply to those websites. We do not endorse or have control over the content, privacy policies, or practices of any third-party sites. We encourage you to read their privacy policies before providing any personal information.

Data Security

At Ecotra LLC, we take data security seriously and implement effective and reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure; hence, we cannot guarantee absolute security of your data.

Location of Personal Data

We at Ecotra LLC, our Affiliates, landing partners, and/or other third-party partners that may be processing your personal data on our behalf may transfer, store, and process your personal data within the United States and Africa. When necessary, we may also transfer your personal data outside the United States and Africa to entities or partners we are affiliated with. Regardless of the location, we will ensure that your personal data is protected by all our affiliates and partners. In doing so, we shall reasonably ensure that these third parties and partners adhere to our data protection standards.

Your Rights

  • Access: You can request to access the personal information which we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete information.
  • Deletion: You may request deletion of your account and its information. However, in the event of re-registration, certain changes may apply in accordance with our existing policies.
  • Opt-Out: You can opt out or unsubscribe from our marketing communications at any time.

Child Personal Information

In accordance with Data Protection Laws, children are not permitted to access our website. It is reasonably expected that details of children are entered by their Parents and Guardians. However, if a child has shared personal information without the consent of their parent(s) or guardian(s), the parent(s) or guardian(s) may contact Ecotra LLC with such complaint. If such complaint has been duly verified, we will delete the child’s account, if they have one.

However, in certain cases, we may need to collect children’s personal information for the purpose of bookings, travel-related services, or other family-based features/packages. When we handle children’s information, we follow strict rules to ensure that they are used lawfully, only when necessary, and kept secure.

Data Privacy

Ecotra LLC complies with best Data Privacy standards that require effective protection and good management of personal data, taking into account the principles of transparency, accountability, and user control over personal data.

Ecotra complies with the relevant Data privacy frameworks particular to every location data is being collected, especially the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

As a result, Ecotra is subject to the investigatory and enforcement powers of these frameworks and the relevant authorities. When deemed necessary, or in a bid to meet national security or law enforcement requirements, Ecotra may disclose personal information in response to lawful requests by these public authorities.

We shall also comply with the Data Privacy principles that relate to the onward transfer of personal information to third parties.

Changes to This Privacy Policy

ECOTRA LLC reserves the right to update this Privacy Policy. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:visitafrica@ecotra.org

Thank you for trusting ECOTRA LLC with your travel plans.